Subscriptions and costs

1One subscription per team, not per member

Members do not need individual subscriptions. The full version applies to a team, and the team administration handles booking and management. If you belong to several teams, each has its own plan.

The current full-version price is 10.00 € monthly or 100.00 € yearly per team. The actual offer and terms shown when booking is enabled are decisive.

2Base and full versions compared

When the trial or paid full version expires without an extension, the additional functions become unavailable. This particularly affects new live operations and full-version evaluations.

• Base: free access to appointments, calendar and participation, free trail planning, members, groups and the team overview. Planning and administration still depend on your role.
• Full: also operation organisation, live recording and tracking, imports, training diaries, progress and examinations, equipment management and supported transfers between teams.
• The base version currently costs 0 € and has no time limit. Continuing to use it does not require a paid subscription.

3Continue using the full version as a team admin

Online checkout is not yet enabled. The preview does not place an order or collect money.

1. Open subscription management from Team settings. Check when your trial or paid term ends.
2. Open the full-version booking option and compare monthly and yearly billing.
3. Read the current notice: the assistant only previews the process. A binding online checkout is not yet enabled.
4. Contact support before expiry to arrange continued full-version access. Selecting an option in the preview does not extend your subscription.

4PayPal, credit card and direct debit

PayPal, credit card and direct debit are intended payment options for teams. Actual availability depends on activation and the offered payment route.

PayPal: once enabled, approval takes place through PayPal. A credit card may be offered as a funding source there; there is currently no separate in-app card checkout.

Direct debit: arrangements can be discussed with support. There is no self-service direct-debit checkout in the current assistant. Do not send bank or card details through general support messages; support will explain the appropriate secure process.

5Manage billing details, documents and term

1. Check status, term and any next payment in subscription management.
2. Maintain the billing contact’s name, address and email.
3. Find existing documents beside payments and redeem vouchers in the designated field.
4. For an active PayPal subscription, use the available cancellation option. The already paid term remains available until it ends. For agreed direct debit or questions, contact support.

6What happens to data when switching to the base version?

A plan change alone does not delete team data. Some content and editing functions are inaccessible in the base version. Content still retained can become available again after reactivation.

This is not unlimited retention: evaluated runner recordings are normally scheduled for deletion after 30 days. A full-version team setting can retain them permanently. The automatic deletion can also remove a trail accepted from the recording if it is still stored as a runner recording. Confirm how an important trail is preserved before relying on it. Other retention and deletion rules still apply.

Discuss important recordings with your team admin before changing plans and preserve what you need through the available functions. A new subscription cannot restore data that no longer exists.