Skip to content
Mantrailing Teams

How can we help?

Practical guides and answers for your training.

Guides

Step by step

Frequently asked questions

Does every member need a subscription?

No. The subscription applies to the team and its administration manages booking. Members do not pay separately for the app. Any club or training fees charged by your team are separate.

Read more: Subscriptions and costs
What remains available in the base version?

Appointments, calendar and participation, free trail planning, members, groups and the team overview are included. Your role still determines what you may change. Live recording, operation organisation and full-version evaluations are not part of the base version.

Read more: Subscriptions and costs
Can the base version be used free indefinitely?

The current base plan costs 0 € and has no usage time limit. You do not need a paid subscription to continue using it. The full-version trial, however, is time-limited.

Read more: Subscriptions and costs
What does the full version cost and add?

Currently 10.00 € per month or 100.00 € per year per team. It adds live operations, recordings, evaluations, training diaries, examinations, import and equipment management, among other functions. The guide explains the scope; the actual booking offer is binding.

Read more: Subscriptions and costs
What must a team admin do to keep full-version access?

Check the subscription term and arrange continuation before it expires. The online assistant is currently a preview and does not complete a purchase. Contact support to arrange continuation. Selecting a preview option does not extend access.

Read more: Subscriptions and costs
Can I use PayPal, credit card or direct debit?

These methods are intended, but online checkout is not yet enabled. A credit card may be offered as a PayPal funding source; direct in-app card booking is not available yet. Discuss direct debit with support. Never send bank or card details in a general support message.

Read more: Subscriptions and costs
Do we lose data when switching to the base version?

Not simply because of the plan change, although full-version functions and some evaluations become inaccessible. Independent retention rules still apply, including normal deletion of evaluated runner recordings after 30 days. This is not a promise that all data is retained forever.

Read more: Subscriptions and costs
Where can I manage billing details, documents and vouchers?

Team admins find these in subscription management. Maintain the billing contact, open existing documents beside payments and redeem vouchers in the designated field. Contact support if something is missing.

Read more: Subscriptions and costs
What if these FAQs do not answer my question?

Use the contact option below. Describe your question and name the team. For an app issue you can also send a report under Help & Support. Never include passwords, private connection codes or payment details.

Still looking for an answer?

Use the contact option. We are happy to help.

Get in touch

Describe your question and name your team. For a problem in the app, you can also use the report function under Help & Support. Never send passwords, private connection codes or payment details.

We use your details to answer your enquiry. Privacy

Usage analytics

Google receives screen and usage events, technical device details and a resettable identifier. No names, emails, team names, GPS data or trails. Processing outside the EU is possible.

Privacy information